August 6, 2025
At Zahra & Glow Candle, accessible from https://zahraglowcandle.com, we strive to ensure your satisfaction with our handcrafted candles. This Refund and Returns Policy outlines our policies regarding refunds, returns, and shipping. By placing an order with us, you agree to the terms described below.
1. Shipping Information
- Delivery Time: Due to the handcrafted nature of our candles and potential shipping logistics, delivery may take up to 2 weeks from the date of order confirmation. You will receive tracking information once your order has shipped.
- Shipping Process: We work with trusted shipping partners to deliver your order safely. However, delivery times may vary depending on your location and external factors beyond our control.
2. No Returns Policy
- Non-Returnable Products: Due to the personalized and handcrafted nature of our candles, we do not accept returns. All sales are final unless the product arrives damaged or defective (see Section 3 below).
- Customized Orders: As our candles are often customized based on your chosen color and scent, we are unable to accept returns or exchanges for these products.
3. Damaged or Defective Products
- Carrier-Related Damage: If your order is damaged during transit by the shipping carrier, we are not responsible for refunds or replacements. Please inspect your package upon delivery and report any issues directly to the shipping carrier to file a claim.
- Defective Products: If you receive a candle that is defective due to a manufacturing error (e.g., faulty wick or incorrect customization), please contact us within 7 days of receiving your order at [insert contact email, e.g., info@zahraglowcandle.com]. Provide your order number and photos of the defect, and we will work with you to resolve the issue, which may include a replacement at our discretion.
4. Refunds
- No Refunds for Carrier Damage: As stated, we do not provide refunds or replacements for items damaged during shipping by the carrier. Customers are responsible for pursuing claims with the shipping carrier.
- Refunds for Defective Products: If a product is deemed defective due to our error, we may offer a refund or replacement at our discretion. Approved refunds will be processed within 14 days to the original payment method.
5. Contact Us
If you have any questions or concerns about your order or this Refund and Returns Policy, please reach out to us at:
Zahra & Glow Candle
zahraglowbykate@gmail.com
We will respond to your inquiries promptly and aim to resolve any issues to your satisfaction.
By purchasing from Zahra & Glow Candle, you acknowledge that you have read and agree to this Refund and Returns Policy.